Med den seneste opdatering går Zoho direkte efter Salesforce kunderhttps://www.informationweek.com/cloud/software-as-a-service/zoho-crm-upgrade-targets-salesforce/a/d-id/1326466
Zoho CRM Upgrade Targets Salesforce
Zoho is increasing the functions available in its CRM suite in an effort to be the all-in-one “operating system for business” that pulls together social media, user feedback, support ticket tracking, and other customer-based actions.
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Among of the many critical enterprise applications, there are few more important than customer relations management (CRM) software in today’s world of IT. Zoho has released the latest version of Zoho CRM, a version that it is calling “the industry’s first multichannel CRM” with a mobile app, dedicated sales-oriented email client, and cloud-based SalesSignals application that pulls together social media, user feedback, support ticket tracking, and other customer-based actions.
Zoho isn’t the first option many IT specialists think of when the topic is CRM, but in a telephone conversation with Raju Vegesna, chief evangelist at Zoho, he said that Zoho currently has some 300,000 businesses actively using Zoho CRM. He put that number in context, saying that Zoho has 20 million users and is adding 700,000 new users each month.